PRIVACY POLICY

Effective Date: 8-01-2026

1. Introduction

Fed-Up Holdings LLC (“Fed-Up,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, process, store, and protect information when you use the Fed-Up mobile application (“the App”).

By using the App, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the App.

This Privacy Policy applies to users in all jurisdictions. Additional jurisdiction-specific rights are described in Section 9.

2. Information We Collect

We limit data collection to what is necessary to operate, secure, and improve the App.

2.1 Account Information

When you create an account, we collect:

Email address (for account creation, communication, account recovery, and security)
Date of birth (for age verification — to confirm you are 17 or older)
Encrypted password (we do not store your password in plaintext)
Display name or username (if you choose to provide one)

2.2 Content You Submit

We process the following content that you submit within the App:

Text input (chat messages and prompts to AI personas)
Images you upload (photos of objects for the App to interact with)
Voice input (if voice features are enabled in your account)
Geolocation data (for the geolocation pin/map features, only if you choose to enable location services)

2.3 Payment Information

If you subscribe, your payment information is handled directly by Apple App Store or Google Play. We do not collect, store, or have access to your full credit card numbers, bank account information, or other sensitive payment data. We receive only a transaction confirmation from Apple or Google indicating your subscription status.

2.4 Technical Information

We automatically collect limited technical information:

Device type and model
Operating system version
App version
Anonymous usage analytics (which features are used, error rates)
Crash logs and diagnostics

This information is used to maintain reliability and performance. We do not use this information to build advertising profiles.

2.5 Information We Do Not Collect

We do not collect:

Your contacts list
Your full photo library (we only access photos you specifically choose to upload)
Your browsing history outside the App
Sensitive personal information such as racial origin, religious beliefs, health information, biometric identifiers, or political affiliation

3. How We Use Information

We use the information we collect to:

Generate AI-powered responses to your prompts
Operate the App and its features (pin map, character interactions, subscriptions)
Verify your age and prevent under-17 use
Maintain account security and prevent abuse
Process subscription billing through Apple or Google
Detect and prevent fraud, abuse, or violations of our Terms of Service
Operate the App’s content safety systems, including automated distress detection
Comply with legal obligations (including law enforcement requests when required by law)
Communicate with you about your account, service updates, and security notices
Improve the App’s reliability and performance

We do not sell personal data. We do not use your inputs to build advertising profiles. We do not use your inputs to train AI models owned by Fed-Up Holdings LLC.

4. AI Processing and Third-Party AI Providers

Fed-Up uses third-party AI service providers (currently OpenAI) to process user inputs and generate responses.

When you submit text, images, or voice input:

Your content may be transmitted to our AI provider(s) for processing
This processing is performed solely to generate a response within the App
Our AI providers operate under their own privacy and data handling policies and are contractually required to handle your content consistent with applicable law

Our current AI providers include:

OpenAI (LLM inference for chat responses) — https://openai.com/policies/privacy-policy
Google Vision API (image moderation) — https://policies.google.com/privacy
Supabase (backend infrastructure) — https://supabase.com/privacy

We may add or replace third-party providers from time to time. Material changes to AI providers will be reflected in this Privacy Policy.

4.1 EU Artificial Intelligence Act Disclosure

Users in the European Union are notified that they are interacting with an AI-generated personality. AI-generated content within the App is identified as such within the user interface. The App’s AI providers and processing locations are listed in this Section 4. The App is designed to comply with applicable transparency and labeling requirements under the European Union Artificial Intelligence Act and similar laws.

EU users may contact us regarding AI Act, GDPR, or Digital Services Act matters through the contact methods listed in the App and on our website at https://www.fed-up.app.

5. Data Storage and Retention

5.1 Conversation Content

Chat conversations between you and AI personas are retained for the duration of your subscription to enable continuity across sessions. You may delete individual conversations or your entire conversation history at any time through the App.

5.2 Account Information

Account information is retained while your account is active and for a reasonable period after account deletion as necessary for security, legal compliance, abuse prevention, and dispute resolution. We typically retain post-deletion data for up to 90 days, except where longer retention is required by law or for ongoing legal matters.

5.3 Investigatory Retention

We may retain data — including account information, conversation content, and uploaded images — beyond the standard retention period if necessary to investigate violations of our Terms of Service, comply with law enforcement requests, defend legal claims, or as otherwise required by law.

5.4 Technical Logs

Technical logs and analytics are retained for up to twelve (12) months for security and performance monitoring purposes.

6. Information Sharing

We do not sell personal data.

We share information with third parties only in the following circumstances:

Service providers acting on our behalf (AI providers, hosting providers, analytics, payment processors) under contractual data protection obligations
Law enforcement when required by law, court order, or subpoena, or when necessary to investigate violations of our Terms, fraud, or threats to safety
Legal proceedings when necessary to establish, exercise, or defend legal claims
Business transfers in the event of a merger, acquisition, or sale of assets (subject to commitments to maintain privacy protections consistent with this policy)

7. Data Security

We maintain administrative, technical, and physical safeguards to protect information, including:

Encryption of data at rest and in transit
Multi-factor authentication on administrative accounts and critical systems (database, AI provider accounts, code repositories, platform developer accounts)
Documented access controls limiting employee, contractor, and vendor access to personal data on a need-to-know basis
Vendor security review for third-party service providers handling personal information
Periodic security review of systems, configurations, and access permissions
A written incident response plan governing detection, containment, notification, and remediation of security incidents
Standard backup and disaster recovery procedures

No system can guarantee absolute security. If we become aware of a data breach affecting your information, we will notify you and relevant authorities within the timeframes required by applicable law.

8. Children’s Privacy (COPPA)

The App is intended for users aged 17 and older. We do not knowingly collect personal information from children under 17 (or the applicable minimum age in your jurisdiction).

If you believe a child has provided us with personal information, please contact us immediately through the contact methods listed in the App and on our website at https://www.fed-up.app. Upon receiving credible notice that a user is under the applicable minimum age, we will:

Immediately suspend the account
Within 30 days delete all personal information collected from the account
Cooperate with parents or guardians seeking deletion of their child’s information
Report to relevant law enforcement where required by law

We comply with the Children’s Online Privacy Protection Act (COPPA) and applicable state laws governing minors’ use of online services.

9. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

Access the personal information we hold about you
Correct inaccurate personal information
Delete your personal information (subject to retention exceptions in Section 5)
Restrict or object to processing
Data portability (receive your data in a portable format)
Withdraw consent for processing where consent is the legal basis

To exercise these rights, contact us through the contact methods listed in the App and on our website at https://www.fed-up.app. We will respond within the timeframes required by applicable law.

9.1 California Residents (CCPA / CPRA)

California residents have specific rights under the California Consumer Privacy Act and California Privacy Rights Act:

Right to know what personal information we collect, use, share, or sell
Right to delete personal information (subject to exceptions)
Right to correct inaccurate personal information
Right to opt out of the sale or sharing of personal information — we do not sell or share personal information as defined under CCPA
Right to non-discrimination for exercising your rights
Right to limit use of sensitive personal information

To exercise California rights, use the contact methods listed in the App and on our website. We will verify your identity before responding.

9.2 European Economic Area, United Kingdom, and Swiss Residents (GDPR)

If you are located in the European Economic Area, the United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR) and equivalent laws:

Legal bases for our processing include: (a) performance of our contract with you, (b) compliance with legal obligations, (c) our legitimate interests in operating and improving the App, and (d) your consent where applicable
You have the rights listed in Section 9 above
You have the right to lodge a complaint with your local data protection authority

For EU/UK/Swiss residents, our designated contact for privacy matters is listed in the App and on our website at https://www.fed-up.app.

9.3 Other State Privacy Laws

We respect the rights of residents of all states with comprehensive privacy laws, including Colorado, Connecticut, Utah, Virginia, Texas, Oregon, Montana, and others. Residents of these states may exercise the rights described above through the contact methods listed in the App and on our website.

10. International Users

The App is operated from the United States. If you access the App from outside the United States, your information may be transferred to and processed in the United States or other jurisdictions where our service providers operate.

By using the App, you consent to such transfer. We rely on standard contractual clauses and other lawful transfer mechanisms where required.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be reflected by revising the “Effective Date.” Material changes will be communicated through the App or by email where appropriate. Continued use of the App after updates constitutes acceptance of the revised Privacy Policy.

12. Contact Us

For questions about this Privacy Policy or to exercise your privacy rights, please use the contact methods listed in the App and on our website:

Fed-Up Holdings LLC 4904 NE 26th Ave, Unit A Portland, Oregon 97211 Website: https://www.fed-up.app

For mental health crisis resources, see Section 5 of the Terms of Service.

Term & Conditions